Refund Policy

Last Updated: January 23, 2026

1. Our Refund Guarantee

We want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee on all paid subscriptions and the Founder's Circle membership.

2. Eligibility for Refunds

Eligible for Full Refund:

• Requests made within 30 days of initial purchase
• First-time purchasers of a specific plan
• Technical issues preventing access (after support attempts)
• Billing errors or duplicate charges

Not Eligible for Refund:

• Requests made after the 30-day window
• Violation of Terms of Service
• Abuse of the refund policy (repeated purchase-refund cycles)
• Pro-rated refunds for partial month usage (after 30 days)

3. Refund Policy by Plan Type

Plan Type	Refund Terms
Free Plan	No payment required - N/A
Student Monthly ($15/mo)	Full refund if requested within 30 days of initial purchase
Student Annual ($147/year)	Full refund if requested within 30 days of purchase date
Professional Monthly ($39/mo)	Full refund if requested within 30 days of initial purchase
Professional Annual ($397/year)	Full refund if requested within 30 days of purchase date
Founder's Circle ($697 lifetime)	Full refund if requested within 30 days of purchase

4. How to Request a Refund

Step 1: Contact Us

Email us at contact@keyscodesandmodes.com with:

• Subject line: "Refund Request"
• Your account email address
• Purchase date
• Brief reason (optional but helpful)

Step 2: Confirmation

We will respond within 24-48 business hours to confirm your refund request.

Step 3: Processing

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Allow 5-10 business days for the refund to appear in your account (depending on your bank)

5. Cancellation Policy

Monthly Subscriptions

• Cancel anytime before your next billing date
• Access continues until the end of your current billing period
• No refund for unused time in current billing period (after 30-day window)
• No automatic renewals after cancellation

Annual Subscriptions

• Cancel anytime during the year
• Access continues until the end of your annual period
• Full refund if cancelled within 30 days of purchase
• No pro-rated refund after 30-day window

Founder's Circle (Lifetime)

• One-time payment - no recurring billing
• Full refund if requested within 30 days
• Cannot be cancelled after 30 days (lifetime access granted)

6. How to Cancel Your Subscription

Method 1: Through Your Account

1. Log into your Keys, Codes & Modes account
2. Go to Account Settings
3. Click "Manage Subscription"
4. Select "Cancel Subscription"
5. Confirm cancellation

Method 2: Contact Support

Email contact@keyscodesandmodes.com with "Cancel Subscription" in the subject line.

7. Billing Errors and Disputes

If you notice any of the following:

• Duplicate charges
• Incorrect billing amount
• Charges after cancellation
• Unauthorized charges

Contact us immediately at contact@keyscodesandmodes.com with "Billing Issue" in the subject line. We will investigate and resolve the issue within 48 hours.

8. Downgrades and Upgrades

Downgrading

• Changes take effect at the end of your current billing period
• No refund for the difference in plan cost
• Access to higher-tier features continues until downgrade takes effect

Upgrading

• Changes take effect immediately
• Pro-rated credit applied for unused time on previous plan
• New billing cycle starts on upgrade date

9. Special Circumstances

Technical Issues

If you experience technical issues preventing access to the Service:

• Contact support first - we'll work to resolve the issue
• If unresolved after reasonable support attempts, refund may be granted regardless of 30-day window

Medical or Family Emergency

We understand life happens. In cases of medical emergency or family hardship:

• Contact us to discuss your situation
• We may extend the refund window or pause your subscription
• Handled on a case-by-case basis with compassion

10. Fair Use Policy

We reserve the right to refuse refunds in cases of abuse, including:

• Repeated pattern of purchase-refund cycles
• Downloading all content then requesting refund
• Violating Terms of Service
• Evidence of fraudulent activity

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use after changes constitutes acceptance of the new policy.

12. Questions?

If you have any questions about our Refund Policy, please contact:

Benjamin Ryan
Keys, Codes & Modes
Santa Barbara, California, US
Email: contact@keyscodesandmodes.com
Phone: (805) 886-4092